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Several Bugs and Problems with new Premium Subscription
Category Website functionality
Affected Version Unknown
Priority Unknown
Status Fixed/Solved/Closed
Fixed Version (none)
Users able to reproduce Bug/Issue 0
Submitted 10-06-2009
Users unable to reproduce Bug/Issue 0
Assigned Users (none) Tags (none)

issueid=441 10-06-2009 10:39 PM
Initiate
Several Bugs and Problems with new Premium Subscription

I subscribed to Premium moments ago and since then have found a few problems:
  • Uploaded avatars are not being saved.
  • Profile information such as website and display name are not being saved.
  • Avatars selected from both the standard and premium repository are not being saved, leaving the generic default avatar.
  • Every Premium Archive link I've tested has been broken; leads to a "Connection has reset while page has loading" error, particularly those on the daoc3 server.
  • The 4 videos I've tested have downloaded far faster with the Free server than their Premium counterpart. The difference is roughly 20kbps on the premium server versus about 400 to 600 on the free server from Filefront.

Some of these issues are understandable, as Warcraftmovies.com is labeled "beta," but this isn't something most would pay for.

Some features listed as available to premium members only are not available at all, such as unreleased videos.
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10-07-2009 04:38 AM
 
Uploaded avatars are subject to approval I belive, you'll get a pm saying "your avatar has been approved blah blah blah", took only a few minutes for me.
As for the videos I've only had issues with daoc3, but dunno, hope somebody from the staff can help you :)
Reply
10-14-2009 03:12 PM
Moderator
 
# Uploaded avatars are not being saved.
This is probably because we need to approve the avatar first. We will make sure we can show the avatar to you even though it has not yet been approved to avoid confusion.

# Profile information such as website and display name are not being saved.
# Avatars selected from both the standard and premium repository are not being saved, leaving the generic default avatar.

We will take a look at these two issues.

Every Premium Archive link I've tested has been broken; leads to a "Connection has reset while page has loading" error, particularly those on the daoc3 server.
The server was down a bit on the 6th.

The 4 videos I've tested have downloaded far faster with the Free server than their Premium counterpart. The difference is roughly 20kbps on the premium server versus about 400 to 600 on the free server from Filefront.
What server did you download from at these slow speeds? Did it say "Premium Server" or "Premium archive" ? In what country do you live?
Reply
10-14-2009 03:25 PM
Initiate
 
Thanks much for your response Uzbeki.

The premium archive link is now working and I'm getting a great download speed from the daoc3 server. Prior to this, both the premium archive and premium server yielded only 10kbps, but it seems to be fixed now.
Reply
10-15-2009 09:01 AM
Moderator
 
Excellent, can you please reconfirm if you still have problems saving profile information and selecting premium avatars?
Reply
10-15-2009 08:11 PM
Initiate
 
Yes; uploading or choosing an avatar still does not change the generic default one in the profile panel.
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