I don't mean to steal the thread but I am having the same issue. I paid for premium and am unable to download an old movie from 2006.
Contacted support and have received no response for two weeks now...
Movie in question:
http://www.warcraftmovies.com/movieview.php?id=16636
Hopefully we will see some resolution? They where glad to take my $ but I've received absolutely zero follow through.