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When you upload your movie, you have a choice whether or not your movie has a promo clip in it or not. If you don't see this/don't know what it means you may put no by accident.
When the movies are uploaded and are ready to be reviewed by the Movie Moderators, it will tell the Movie Moderators whether or not it has promo material in it depending on what you put. If the Movie Moderator watches it and it doesn't have promo material in it but you said it does, they click a button and it doesn't give you your premium. But if they watch it and it does have a promo clip in it, but you said it doesn't, the Movie Moderator has to click the button to say that it does in fact have promo material in it.
Sometimes the Movie Moderators can forget about this and it slips away.
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Don't Mod It.
It takes years to build trust, and just seconds to destroy it.
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