Account not upgraded to premium after a week, email ignored

Richie2 · 03-14-2007, 10:20 PM

Hi,

On the 7th, a week ago, I upgraded to premium. Despite being logged onto the site at the time it was not instant as it was said it would be. The day after when it was still not updated I sent an email to [email protected], and this has not yet been answered, about a week later.

I've checked my email spam folder for a reply. I received a confirmation email saying that my account has been upgraded etc as soon as I paid, or shortly after, but as I said it's still not upgraded.

Could anyone please look into this?

it's really annoying having to wait this long and not even get a reply.

From the UK and paid using PayPal, btw.

Valamir · 03-14-2007, 11:02 PM

The email [email protected] doesn't exist, please email [email protected] for all account related issues or visit http://www.warcraftmovies.com/contact.php and fill out the form according to the issue.

Richie2 · 03-14-2007, 11:26 PM

Maybe http://www.warcraftmovies.com/contact.php needs to be changed.... not a great idea having a invalid email listed on the support page, imo :/

Gedan · 03-15-2007, 02:26 PM

[email protected] exists and works but the mail might have got stuck in the filter, we're working with your premium update now.

Richie2 · 03-15-2007, 03:16 PM

well anyway mailed the other address and it's upgraded now, ty

Nazrat · 07-24-2007, 08:43 AM

Same problem here...the magic 7....

i upgraded on the 7th of july, filled out the form a while after but "accidenty" in german...
i got a pm from gedan "please in english" , i did it in english -> no reply, no mail, no premium.
some days later i wrote an email -> nothing happened

Gedan · 07-24-2007, 08:56 AM

Quote:

Originally Posted by Nazrat

Same problem here...the magic 7....

i upgraded on the 7th of july, filled out the form a while after but "accidenty" in german...
i got a pm from gedan "please in english" , i did it in english -> no reply, no mail, no premium.
some days later i wrote an email -> nothing happened

Working on it Nazrat, sorted you out with premium until we can get it working for you.

Nazrat · 07-24-2007, 11:13 AM

thanks

Uzbeki · 07-24-2007, 06:08 PM

Nazrat: I solved the "error" in your Premium profile log. Thanks for reporting the issue. I am currently looking into the other problem you had.

DlouBent · 07-24-2007, 06:14 PM

I had the same problem, i posted a movie with a WCM promo clip, i didnt have premium neither

03-14-2007, 10:20 PM	#1
Richie2 Initiate Join Date: Apr 2006 Posts: 3	Account not upgraded to premium after a week, email ignored Hi, On the 7th, a week ago, I upgraded to premium. Despite being logged onto the site at the time it was not instant as it was said it would be. The day after when it was still not updated I sent an email to [email protected], and this has not yet been answered, about a week later. I've checked my email spam folder for a reply. I received a confirmation email saying that my account has been upgraded etc as soon as I paid, or shortly after, but as I said it's still not upgraded. Could anyone please look into this? it's really annoying having to wait this long and not even get a reply. From the UK and paid using PayPal, btw.

03-14-2007, 11:02 PM	#2
Valamir Senior Member Join Date: Jun 2005 Location: MS, USA Posts: 789	The email [email protected] doesn't exist, please email [email protected] for all account related issues or visit http://www.warcraftmovies.com/contact.php and fill out the form according to the issue. __________________ http://farm2.static.flickr.com/1298/...076d39cf_o.jpg WarcraftMovies.com FAQ

03-15-2007, 02:26 PM	#4
Gedan Moderator Join Date: Sep 2006 Posts: 631	[email protected] exists and works but the mail might have got stuck in the filter, we're working with your premium update now. __________________ Mod it

07-24-2007, 06:08 PM	#9
Uzbeki Moderator Join Date: Sep 2006 Posts: 1,261	Nazrat: I solved the "error" in your Premium profile log. Thanks for reporting the issue. I am currently looking into the other problem you had. __________________ Founder and Lead Admin WarcraftMovies.com

07-24-2007, 06:14 PM	#10
DlouBent Senior Member Join Date: Dec 2006 Location: Denmark Posts: 241	I had the same problem, i posted a movie with a WCM promo clip, i didnt have premium neither __________________ http://www.warcraftmovies.com/movieview.php?id=45449

03-14-2007, 11:26 PM	#3
Richie2 Initiate Join Date: Apr 2006 Posts: 3	Maybe http://www.warcraftmovies.com/contact.php needs to be changed.... not a great idea having a invalid email listed on the support page, imo :/

03-15-2007, 03:16 PM	#5
Richie2 Initiate Join Date: Apr 2006 Posts: 3	well anyway mailed the other address and it's upgraded now, ty

07-24-2007, 08:43 AM	#6
Nazrat Initiate Join Date: Jul 2007 Posts: 2	Same problem here...the magic 7.... i upgraded on the 7th of july, filled out the form a while after but "accidenty" in german... i got a pm from gedan "please in english" , i did it in english -> no reply, no mail, no premium. some days later i wrote an email -> nothing happened

07-24-2007, 11:13 AM	#8
Nazrat Initiate Join Date: Jul 2007 Posts: 2	thanks