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06-04-2007, 10:56 PM | #21 |
Initiate
Join Date: Oct 2006
Posts: 6
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Well. It's about time for you to fix this.
I mean - your customers are paying for premium service, even if they are from Germany. I pasted a PM with a traceroute and my IP zu Uzbeki. Would be nice to get some money back or something like that though. |
06-05-2007, 01:45 PM | #22 | |
Senior Member
Join Date: Sep 2006
Posts: 192
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Quote:
We will add extra days for all of you once the problem has been resolved
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joonix tech |
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06-05-2007, 03:00 PM | #23 |
Senior Member
Join Date: Sep 2006
Posts: 192
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What is your ISP called?
It seems that a provider called DTAG has capacity problems which is out of our control. Our ISP are still struggling to split the DTAG peer between 2 suppliers to work around this
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joonix tech |
06-05-2007, 03:25 PM | #24 |
Initiate
Join Date: Oct 2006
Posts: 6
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Yes, my provider is called Deutsche Telekom AG (DTAG).
Looking forward to see this problem getting solved |
06-08-2007, 03:50 PM | #25 |
Moderator
Join Date: Sep 2006
Posts: 1,261
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DTAG needs to increase their capacity. Their pipes are full You should try and contact them and ask about their capacity issues to the UK. Sadly there is nothing we or our ISP can do to help the DTAG situation since all the peer lines which DTAG use are full.
We are looking at getting a new premium server in Germany though.
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Founder and Lead Admin WarcraftMovies.com |
06-13-2007, 08:30 AM | #26 |
Initiate
Join Date: May 2006
Posts: 9
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Well for some reasons they don't answer my mails with the complaints. Downloadspeed still incredibly slow -.-
I think I'll wait with renewing my subscription unless this is sorted out by my and your provider. |
06-13-2007, 09:16 AM | #27 | |
Senior Member
Join Date: Sep 2006
Posts: 192
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Quote:
What is your speed like if you try right now?
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joonix tech |
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06-13-2007, 09:24 AM | #28 |
Initiate
Join Date: Oct 2006
Posts: 6
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Current speed is ca. 50% of my normal speed.
350 kb/s |
06-13-2007, 09:25 AM | #29 |
Moderator
Join Date: Sep 2006
Posts: 1,261
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We got our isp to try a different route for those using DTAG
How is the speed now for the rest of you who had problems earlier?
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Founder and Lead Admin WarcraftMovies.com |
06-13-2007, 09:26 AM | #30 |
Moderator
Join Date: Sep 2006
Posts: 1,261
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How was the speed earlier? The same?
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Founder and Lead Admin WarcraftMovies.com |