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08-20-2009, 01:38 PM | #1 |
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Full WCM Live Viewing FAQ
Help with watching a broadcast
What platforms and browsers are supported? Windows XP and Vista OS; Firefox 2+ and Internet Explorer 6+ How do I install the browser plug-in? The first time you view a live broadcast, you will be asked to install a browser plug-in from Dyyno. No other software is required. Note: If you are using Windows Vista, you will need to run the browser as Administrator to install and to use the Dyyno plug-in. Right-click on the Internet Explorer icon and select "Run as administrator" from the pop-up menu. For Internet Explorer users: 1. Internet Explorer will show a yellow bar at the top of the page. Click on it to start the install and select "Install ActiveX Control". 2. Click on "Run" when the next alert message appears. 3. Enjoy the broadcast! For Firefox users: 1. Firefox will show a yellow bar at the top of with the message "Firefox prevented this site (webserver.WCM Live.com) from asking you to..." Click on Edit Options. 2. A dialog box titled "Allowed Sites" will appear. Click on Allow to permit the plug-in installation. 3. A dialog box titled "Software Installation" will appear. When the plug-in has been loaded and the "Install" button is no longer grayed out, click the "Install" button. 4. Finally, a dialog box titled "Add-ons" will appear. Click the button to restart Firefox. All of your windows and tabs will be resumed where you left off. 5. Enjoy the broadcast! How can I view the video in full screen? To view in full-screen mode, just click on the video itself or on the full-screen icon in the lower left hand corner of the player. How instantaneous is the live video I'm seeing? There is 3-5 second delay between the broadcaster and the receivers. What are those gray rectangles that sometimes pop up during a broadcast? For privacy, broadcasters can hide all applications other than the one they are broadcasting. When a broadcaster is broadcasting in this mode, viewers see other application windows as gray rectangles. If you are watching a broadcast and see one of these gray rectangles covering the action, it is because the broadcaster is running in this mode and has switched applications, bringing an application that is not broadcasted to the top. I see a message that says UDP is blocked, why can't I connect? If you are behind a firewall that blocks all UDP traffic, you will not be able to view a broadcast. This will be indicated on the player by the message "UDP_blocked." I see a "Windows Security Alert," what do I do? The first time you try to view a live broadcast, a Windows Security Alert may pop up, asking whether you wish to keep blocking WCM Live. The WCM Live plug-in must be unblocked to connect to a live broadcast. Click "Unblock." My personal firewall software prevents WCM Live plug-in from running, what do I do? If you are running personal firewall software, such as Norton 360, a message may appear asking you to allow the WCM Live plug-in to run. Click "Allow." Some personal firewall software silently blocks unknown applications. You may need to disable or reconfigure this software and reboot before viewing a live broadcast. Can I view multiple streams simultaneously? At this time you may view only one stream at a time. Can I fast forward the video? No. Broadcasted streams are live. How do I troubleshoot if I am having problems watching a live broadcast? Please try the following if you have problems watching a live broadcast:
I am using IE8 and I am having trouble installing the plug-in. What can I do? All you have to do is catch the yellow-bar at the top of the IE window and click on it. You can then opt to install the ActiveX Control and restart the browser.
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